Shipping policy

DOKANY SHIPPING POLICY

We currently deliver across the United Arab Emirates. Available delivery methods, fees and estimated delivery times are displayed during checkout based on the customer’s location and order.

DELIVERY OPTIONS

1. Express Same-Day Delivery

Express delivery is available for eligible orders and supported UAE locations when shown during checkout.

Orders must be placed within the same-day delivery cut-off time displayed at checkout. Orders placed after the cut-off may be delivered on the following day.

Same-day delivery availability may depend on the delivery location, product availability, order size and courier capacity.

2. Standard Delivery

Standard orders are normally delivered on the next day after the order is confirmed.

In some cases, delivery may take up to 1–2 business days depending on the customer’s location, order time, product availability and courier operations.

DELIVERY FEES

The applicable delivery fee will be displayed during checkout before the order is confirmed.

Delivery fees may vary depending on the selected delivery method, customer location, order size and product type.

ORDER PROCESSING

Orders are processed after confirmation of the customer’s contact details, delivery address and payment method.

Cash on Delivery orders may require confirmation by phone or WhatsApp before dispatch.

Orders placed after the daily cut-off time, during public holidays or during periods of unusually high demand may be processed on the following business day.

DELIVERY ADDRESS AND CONTACT INFORMATION

Customers must provide a complete and accurate delivery address, including the emirate, area, building or villa number and a reachable UAE phone number.

DOKANY is not responsible for delays caused by an incorrect or incomplete address, an unreachable phone number or the customer’s unavailability at the time of delivery.

Please contact us as soon as possible if you need to update your delivery information. Address changes cannot be guaranteed after an order has been dispatched.

DELIVERY ATTEMPTS

The courier may contact the customer before delivery.

If delivery cannot be completed because the customer is unavailable, unreachable or has provided incorrect information, the order may be rescheduled. Additional delivery charges may apply where a new delivery attempt is required.

ORDER TRACKING

Where tracking is available, tracking information or delivery updates may be sent by email, SMS, WhatsApp or directly by the courier.

DELAYS

We aim to deliver all orders within the stated timeframe. However, occasional delays may occur due to weather conditions, public holidays, road restrictions, courier capacity, incorrect customer information or circumstances outside our reasonable control.

If a significant delay occurs, we will make reasonable efforts to update the customer and arrange delivery as soon as possible.

DAMAGED, INCORRECT OR MISSING ITEMS

Customers should inspect their order as soon as it is received.

If an item arrives damaged, incorrect or incomplete, please contact DOKANY promptly and provide the order number, a description of the issue and clear photographs or videos of the product and packaging.

The matter will be handled in accordance with our Return and Refund Policy and applicable UAE consumer protection requirements.

CONTACT US

For delivery assistance, please contact:

DOKANY
Email: mohamedmostaafa382@gmail.com
United Arab Emirates